Customer support / Orders / Product help
Contact Us
Need help with your Stradivarius order or have a question before you shop? Send us a message and our customer support team will help point you in the right direction.
How to reach us
For customer support, email Stradivarius at [email protected]. You can also use the contact form on this page to send your request directly.
To help us review your message faster, please include the details that best match your question.
- Your full name and the email address used at checkout.
- Your order number, if your message is about an existing order.
- A clear description of the issue or question.
- Product names, sizes, colors, or links if you are asking about an item.
- Photos, screenshots, or tracking details when they are useful.
What we can help with
Our support team can assist with common shopping questions before and after checkout.
Order support
Contact Stradivarius for help reviewing order details, purchase questions, item issues, or updates related to an order you placed.
Shipping support
Send us your order number and shipping question so we can help with delivery-related information or tracking concerns.
Returns & exchanges
Need help with a return or exchange request? Share your order details and the item you need assistance with.
Product questions
Ask us about sizing, fit, color, product details, restocks, styling, or anything you want to know before choosing an item.
Account help
Reach out if you need support with account access, checkout details, saved information, or customer profile questions.
General support
Not sure where your question fits? Send us the details and we will review your message during customer service hours.
Contact form note
Use the contact form on this page for order questions, shipping help, returns, exchanges, product questions, and account help. Please make sure your email address is typed correctly so Stradivarius can reply to your request.
For your privacy, please do not include full payment card numbers, passwords, or other sensitive personal information in your message. We use the information you provide only to review and respond to your support request.
When to expect a reply
Stradivarius customer service is available Monday–Friday, 9:00 AM–6:00 PM. Most messages receive a response within 24–48 hours.
Messages sent outside customer service hours are reviewed during the next available support window.
We are here to help make your Stradivarius shopping experience easier.
