Shipping / Delivery / Tracking
Shipping Policy
Stradivarius offers Free Worldwide Shipping on every order. This policy explains how orders are processed, when delivery is estimated to arrive, how tracking works, and what to do if you need help with a shipment.
Free Worldwide Shipping
Stradivarius provides Free Worldwide Shipping as our standard shipping service. There is no additional shipping charge at checkout for eligible destinations worldwide.
Shipping is available worldwide unless a destination is temporarily unavailable due to carrier restrictions, service interruptions, or local delivery limitations.
Processing & delivery
Order processing time is 1–3 days. Processing includes order review, preparation, packing, and handoff for shipment.
Estimated delivery time is 2–5 days after the order has shipped. Delivery timing may vary by destination, local delivery conditions, customs handling, weather, peak seasons, or other events outside normal transit flow.
- Order processing time: 1–3 days.
- Estimated delivery time: 2–5 days after shipment.
- Total arrival timing may vary depending on destination and local delivery conditions.
Shipping rates
Stradivarius shipping is free worldwide. Customers are not charged a separate shipping fee for Free Worldwide Shipping at checkout.
Free Worldwide Shipping includes shipping costs as well as any applicable customs duties, import taxes, brokerage fees, or other government charges. If such fees occur, they will be covered by Stradivarius.
Tracking your order
Once your order has shipped, tracking information will be provided when available. Tracking updates may take 1–3 days after shipment to appear or refresh in the carrier system.
If your tracking link does not update right away, please allow the tracking update window to pass. Some shipments may show limited movement at first while the package is being scanned into the delivery network.
- Tracking update time: 1–3 days after shipment.
- Use the tracking details provided for the most current package status.
- If tracking does not update after the expected tracking window, contact us for support.
Wrong address
Please check your shipping address carefully before placing your order. If you notice an address mistake, contact Stradivarius as soon as possible at [email protected].
Include your order number, the incorrect address, and the correct shipping address in your message. If the order has already been processed or shipped, address changes may be limited by the shipment status.
Customs & taxes
Any customs duties, import taxes, brokerage fees, or other government charges are included in the Stradivarius Free Worldwide Shipping service.
If customs duties, import taxes, brokerage fees, or other government charges occur for your order, they will be covered by Stradivarius. Customers are not responsible for paying these charges separately under our Free Worldwide Shipping service.
Lost, delayed, or damaged packages
If your package appears delayed, lost, or damaged in transit, contact Stradivarius support so we can review the issue and help with the next steps.
Delayed packages
If your shipment is taking longer than the estimated delivery time, check your tracking details first, then contact us if the tracking status is unclear or has not updated.
Lost packages
If tracking suggests the package may be lost or cannot be located, email us with your order number and tracking information so we can review the shipment.
Damaged packages
If your package arrives damaged, please keep the packaging and send photos of the package, product, shipping label, and order details.
Marked as delivered
If tracking shows delivered but you cannot find the package, check nearby delivery areas first, then contact us with your order number for support.
For questions about shipping, delivery, tracking, address updates, customs coverage, or package issues, contact Stradivarius customer support at [email protected].
