Return policy

Returns / Refunds / Exchanges

Return Policy

At Stradivarius, we offer a straightforward 30 Days Free Returns policy so you can shop with confidence. This page explains how our return process works, what items qualify, and how refunds are handled.

30 Days Free Returns

You have 30 days from the date you receive your order to start a free return for most items. This return window gives you time to decide if your purchase meets your expectations.

To begin a return, you must contact our customer service team first to receive return instructions and details. Returns sent without contacting customer service first may not be accepted or may be delayed.

  • Return period: 30 days from delivery date.
  • Contact customer service before sending any return.
  • Returns without prior instructions may not be accepted.

Return Eligibility

To be eligible for a return, items should be in their original condition, unworn, unwashed, and free of damage or stains. Any tags or labels should still be attached.

Certain items may be non-returnable for hygiene, legal, or safety reasons. If an item is not eligible for return, this will be clearly noted on the product page.

Condition of Returned Items

When we receive your returned item, we will inspect it to confirm that it meets the return eligibility criteria. Items showing signs of wear, damage, stains, or missing tags may be rejected.

If an item is found not to be in returnable condition, we will notify you with the outcome of the inspection.

Non‑Returnable Items

  • Items marked as non‑returnable on the product page.
  • Products that are not in original condition.
  • Items with missing tags or packaging.

If you are unsure whether an item is eligible, contact customer service before starting a return.

How to Start a Return

Before you send anything back, please contact our customer service team at [email protected]. Our team will provide you with the appropriate return instructions and any required details.

Please contact our customer service team at [email protected] to receive the correct return instructions and return details.

Returns sent without contacting customer service first may not be accepted.

Return Shipping Cost

Return shipping costs for qualifying returns are covered under our 30 Days Free Returns policy when you follow the return instructions provided by customer service.

If you choose to return items through methods not authorized by customer service, the return may not be covered, or costs may apply.

Refund Process

After we receive and inspect your returned item, we will issue a refund to your original payment method within 3–15 days.

Refund timing may vary depending on your payment provider and bank policies.

Exchanges

If you would prefer a different size or item, contact customer service to discuss your options. Depending on availability, we can guide you through the best way to handle an exchange.

Damaged or Wrong Items

If you receive an item that is damaged or incorrect, contact us right away at [email protected] with your order number and photos. We will provide next steps for return and resolution.

For questions about returns, eligibility, exchanges, or refunds, contact Stradivarius customer support by email at [email protected]. Please include your order number and relevant details so we can assist you quickly.